Privacy Policy

1. Scope

This Privacy Policy applies to information collected through airmedhub.com and communications initiated through this website. AirMedHub is a medical flight marketplace and coordination platform. We connect patients, families, hospitals, insurers, and other requesters with independently operated air ambulance providers.

2. Information We Collect

Information you provide

When you request a flight, contact us, call us, or otherwise communicate with AirMedHub, you may provide information such as:

• Your name, telephone number, email address, and relationship to the patient.
• Origin, destination, facility names, requested travel date, and timing.
• Patient condition, approximate weight, mobility, equipment, medical crew, or other transport needs.
• Insurance, billing, or payment information when it becomes necessary to evaluate or coordinate a request.
• Messages, documents, or other information you choose to provide.

Information collected automatically

Our website and hosting providers may automatically process technical information such as IP address, browser type, device type, referring page, pages visited, date and time, and security or diagnostic events. We may use cookies or similar technologies when needed for website operation, security, analytics, or user preferences.

3. How We Use Information

We may use information to:

• Respond to inquiries and evaluate medical flight requests.
• Identify and communicate with providers that may be able to meet the requested route, timing, and care requirements.
• Coordinate aircraft, medical crew, ground transport, facility communication, documentation, and related logistics.
• Provide estimates, service information, status updates, and customer support.
• Operate, secure, troubleshoot, and improve our website and services.
• Maintain business records and comply with legal, regulatory, insurance, safety, or dispute-resolution obligations.
• Prevent fraud, misuse, or threats to patients, users, providers, or AirMedHub.

4. How Information May Be Shared

We may share information only as reasonably necessary for the purposes described in this policy, including with:

• Independent air ambulance operators and medical transport providers evaluating or performing a requested mission.
• Medical crews, ground ambulance providers, sending and receiving facilities, insurers, assistance companies, and other parties involved in the requested coordination.
• Technology, communications, hosting, security, professional, payment, and operational service providers supporting AirMedHub.
• Government authorities, regulators, courts, insurers, advisors, or other parties when required by law or reasonably necessary to protect rights, safety, or security.
• A successor or transaction participant in connection with a merger, financing, acquisition, reorganization, or sale of business assets, subject to appropriate confidentiality protections.

AirMedHub does not sell personal information for money. We do not share personal information for unrelated third-party marketing.

5. Medical and Sensitive Information

A flight request can contain sensitive medical or health-related information. Provide only information reasonably needed to evaluate and coordinate the requested transport. AirMedHub is not a health care provider, health plan, or air ambulance operator. Whether a particular privacy law, including the Health Insurance Portability and Accountability Act, applies depends on the parties, information, and circumstances involved.

6. Data Retention

We retain information for as long as reasonably necessary to respond to requests, provide coordination services, maintain appropriate records, resolve disputes, enforce agreements, and meet legal, safety, accounting, and compliance obligations. Retention periods may differ based on the type of information and the purpose for which it was collected.

7. Security

We use reasonable administrative, technical, and organizational measures intended to protect information. No website, network, storage system, or transmission method can be guaranteed to be completely secure. Do not send highly sensitive information through an unsecured channel when a coordinator provides a more appropriate method.

8. Your Choices and Rights

You may ask to access, correct, or delete certain personal information, or object to certain uses, by contacting us. Applicable law may provide additional rights based on your state or country. We may need to verify your identity before completing a request, and legal or operational exceptions may apply.

You can control cookies through your browser settings. Blocking some technologies may affect website functionality.

9. Children's Privacy

This website is intended for adults arranging or researching medical transport. It is not directed to children. Information about a minor patient should be provided only by a parent, legal guardian, authorized health care professional, or another person with appropriate authority.

10. External Services and Links

Our website may link to third-party websites or services. Their privacy practices are governed by their own policies. AirMedHub is not responsible for the privacy or security practices of independent third parties.

11. Changes to This Policy

We may revise this Privacy Policy as our services, technology, or legal obligations change. The updated date at the top of this page shows when the policy was last materially revised.

12. Contact Us

Questions or privacy requests can be sent to help@airmedhub.com or discussed by calling (888) 513-8077.